Charge review & claim preparation
Review charges against the available documentation, flag missing information, and coordinate corrections before submission.
YOUR ATHENAONE WORKFLOW. OUR BILLING SUPPORT.
athenahealth
Medical Billing Services
Bring more attention to the billing work around your athenaOne workflow. We help your practice organize outstanding claims, documentation questions, and follow-up responsibilities.
Houston-based team · Nationwide billing support
A CONNECTED BILLING WORKFLOW
Your practice at the centerYour account · Agreed access · Clear responsibilities- 01Review charges
- 02Submit claims
- 03Post payments
- 04Follow up denials
- 05Support statements
- 06Review reports
A service workflow illustration, not a software screen.
ATHENAONE AND YOUR PRACTICE
A familiar system.
A dedicated billing team.
Your practice already has a way of working in athenaOne. We begin by understanding your current service arrangement, the tasks your staff owns, and where additional billing support would be useful.
May Medical Solutions provides billing support tailored to your practice. We agree on access, responsibilities, and services before onboarding, with regular communication as work progresses.
Clear ownership for the work that needs attention.
Review existing responsibilities before adding support. Together, we identify which queues, follow-up tasks, and reporting needs belong with your practice, your vendor, or our team.
Existing workflowsClear communicationTailored scope
THE PEOPLE BEHIND THE PROCESS
Billing support inside your workflow.
Your software provides the tools. Our team helps manage the work.
Claim submission & tracking
Follow claims through your agreed billing workflow, review responses, and identify rejections that need attention.
Payment posting & reconciliation
Organize remittance information, payments, and adjustments so your records reflect what has been paid and what remains open.
Denial & A/R follow-up
Prioritize unpaid claims, investigate denial reasons, and coordinate supporting information for corrections or appeals.
Patient billing support
Help organize patient statements and balance follow-up after reviewing insurance activity and the agreed billing responsibilities.
Reporting & communication
Review claim status, aging balances, and recurring issues with your practice so each update leads to clear next steps.
Less time chasing billing tasks.
More clarity for your practice.
More clarity for your practice.
WHEN BILLING NEEDS MORE ATTENTION
Turn an open issue into a clear next step.
Rejections waiting for review
Create a routine for checking submission responses and assigning corrections.
Denials without a next step
Track the reason, supporting documents, and follow-up owner for each issue.
Payments not reflected in records
Review posting and reconciliation tasks alongside your remittance workflow.
Aging claims losing visibility
Group outstanding balances by status and priority to make follow-up manageable.
A THOUGHTFUL HANDOFF
Getting started with your athenaOne practice.
Agree on the details before the first claim moves to our team.
- 01
Review your setup
Discuss your athenaOne setup, existing service arrangements, access permissions, and billing responsibilities.
- 02
Agree on the work
Define service scope, access permissions, existing A/R, pricing, and communication.
- 03
Coordinate the handoff
Confirm how charges, documentation questions, payments, and reports move between teams.
- 04
Begin and refine
Start the agreed tasks, review early issues together, and establish regular updates.
SOFTWARE AND SERVICE, WORKING TOGETHER
What changes when you add billing support?
| Billing responsibility | Managed by your practice | With May Medical Solutions |
|---|---|---|
| Charge and claim review | Your practice assigns and completes the work. | Our team handles the review tasks agreed with your practice. |
| Denial and A/R follow-up | Your staff manages queues and payer follow-up. | We organize follow-up and coordinate missing information with your staff. |
| Payment posting | Your team records and reconciles payment activity. | We support posting and reconciliation within the agreed scope. |
| Clinical documentation | Your clinicians document the care delivered. | Your clinicians remain responsible; we flag billing-related questions. |
| Costs and responsibilities | Your software agreement and internal staffing apply. | Billing service scope and pricing are agreed separately from your software plan. |
A PLAN BUILT AROUND YOUR PRACTICE
Clear scope.
Pricing that reflects your needs.
Tell us about your providers, claim volume, payer mix, and outstanding balances. We’ll discuss the support you need and prepare a tailored proposal. Your athenahealth software agreement and vendor charges are separate.
Discuss Your Billing NeedsYOUR QUESTIONS, ANSWERED
athenahealth billing FAQs.
A little clarity before your next step.
(832) 403-5814 →How does your support fit alongside our current athenaOne services?
We review your existing vendor agreement and your team’s responsibilities first. Additional support is scoped around the tasks you need help with, avoiding duplicate work. Available access and functionality are confirmed before onboarding.
Can we keep our existing athenaOne account?
We start with your existing system and review available access, functionality, and your current workflow. Any changes needed to support the engagement are discussed and agreed with you before work begins.
What does your athenahealth billing support include?
We can discuss charge review, claim submission and tracking, payment posting, denial follow-up, accounts receivable, patient billing, and reporting. The final scope is tailored to your practice and confirmed before work begins.
Can you help with older unpaid claims?
We can review your existing accounts receivable to understand claim age, status, documentation, and payer requirements. Historical A/R work is scoped separately where needed; recovery depends on the circumstances of each claim.
How much does billing support cost?
Pricing depends on your provider count, specialty, volume, existing A/R, and service scope. We prepare a tailored proposal after discussing your needs. Your athenahealth software agreement and vendor charges remain separate.
Does outsourcing replace our front desk or clinical team?
No. Your team continues patient care, clinical documentation, and the front-office responsibilities you retain. We agree on clear handoffs so billing support fits alongside your staff.
How do we get started?
Schedule a consultation or prepare an inquiry below. We will discuss your practice, review the support you need, and agree on access, scope, and next steps. Our Houston-based team supports practices remotely nationwide.
LET’S TALK ABOUT YOUR ATHENAONE WORKFLOW
Keep your focus on care.
Let’s talk about the billing.
Tell us where your team needs support. We’ll help define a practical next step for your practice.
Call (832) 403-5814Houston, TX · Supporting practices nationwide
Request a free consultation
Start a conversation about your athenaOne account.